Roundtable – How to Support Frontline Managers

In today’s world where people are wearing many hats in the workplace that isn’t more true than ever for today’s frontline managers.  They are responsible for managing their hourly workers, keeping an eye on the day to day sales or financials in the business and hiring.  These are not trained recruiters yet as a whole they are tasked with hiring 58% of the workforce.

Frontline managers are also onboarding and training many people on a daily and weekly basis.  Now also add onto their plate the add task of keeping all of their workers safe and following the new cleaning safety protocols and you have a plate that has run over!

This week Quincy Valencia,Vice President – Product Innovation at AMS and Noel Webb Senior Vice President, Product Innovation at AMS will be joining us to talk about how organizations can better support frontline managers and reduce the friction for both the manager and the candidate. We will discuss simple ways organizations can support frontline managers work to ensure open jobs are filled and create a better experience for both the hiring manager and the job seeker.

  1. What are some of the fundamental ways the talent acquisition team of larger organizations can support frontline managers? 

  2. How can organizations make speed to hire faster for frontline managers?

  3. How does automation play a role in helping frontline managers?

  4. How can we improve the overall candidate experience for more than 50% of today’s workers with automation?

As always- no sales pitches. No boring presentations. Just good conversation.

Quincy is Vice President – Product Innovation at AMS. She has a passion for challenging the status quo to bring new insights on technology and service delivery into the talent acquisition space. Her current role is focused on designing new products to take to market to bolster AMS’ leadership position in the global recruitment industry.

Quincy has more than twenty years of experience in recruitment, having worked in corporate, technology provider, staffing, and RPO organizations. She has first-hand knowledge of the challenges faced by candidates, recruiters, hiring managers, leaders, and vendors, having worn all of those hats over the course of her career, and is on a mission to change the way organizations think about and approach talent acquisition.


Noel is the Senior Vice President, Product Innovation at AMS. He is a veteran of business development and out-of-the-box thinking, Noel has been a leader in his roles over the years for several companies, including Karen HR, Bam Digital, Quikmint, SpeakFeel, and Agnition.

During his career as a technology leader, Noel has developed a passion for products and innovations and has been the driving force behind products such as: Karen AI, Quikmint, OOLYO, Tech & Design and TeamHQ. In addition, Noel has been a strategic advisor for high profile clients such as Torstar Digital, Syngenta, Toyota, IBM and helped them to build a product-driven approach to business.