Product Specific Terms

These Product-Specific Terms apply to the specific JobSync Products, Modules, and Implementation Services subscribed to in your Order. Unless otherwise defined herein, capitalized terms used in these Product Terms have the same meaning as set forth in the JobSync Main Subscription Agreement (the “Agreement” or “MSA”).

1. General Resources

• Service Level Agreement (SLA): All Subscription Services are covered by the JobSync SLA available at jobsync.com/legal/sla.
• Data Processing & Privacy: All processing of candidate and user data is governed by the JobSync DPA available at jobsync.com/legal/dpa.
• Authorized Sub-Processors: A list of vendors and infrastructure partners supporting the Services can be found at jobsync.com/legal/subprocessors.

2. JobSync Platform & Subscription Modules

The following terms and descriptions apply strictly to the modules explicitly purchased on your Order.

2.1. JobSync Hub (Core Platform)

JobSync Hub is the foundational platform that centralizes data transformations required to deliver the Services.

• Capabilities: Includes Job Content Extraction (acquiring jobs, questions, and dependencies from your Applicant Tracking System (“ATS”)), Job Content Modification, Candidate Data Insertion (formatting and routing candidate data back into the ATS), and Standard Reporting.
• AI-Assisted Content Optimization: JobSync Hub utilizes generative artificial intelligence to analyze job content, suggest edits and structural changes, and provide insights to optimize job postings (e.g., job title optimization and performance recommendations). JobSync explicitly does not utilize AI to process Candidate Personal Data or to perform candidate screening, scoring, or matching.
• Constraints: Content is extracted and delivered at the maximum frequency permitted by the applicable ATS API limits.

2.2. Job Manager Suite

Manages the distribution, optimization, and sponsorship of job content across third-party destinations.

• Distribute: Centralizes the delivery of job content to job boards, social media, and career sites. Includes apply method management and detailed API/embedded source tracking.
• Optimize: Augments job content to maximize ROI, including refreshing aged jobs, splitting multiple-location jobs into individual records, augmenting street addresses, and automating title optimization and language expansion.
• Amplify: Programmatically manages outbound job sponsorship based on candidate volume, disposition data, and budgets. Includes rules-based sponsorship/ un-sponsorship to hit hiring goals.

2.3. JobSync Apply

Facilitates native and hosted application methods across online mediums.

• Native Apply: Configures job content to match specific job board schemas. Captures candidate profiles (eliminating data re-entry), dynamically routes standard and custom screening questions, and captures required compliance data (e.g., EEO demographic surveys, Privacy Policy/T&C acknowledgments).
• Career Site Apply: Provides a mobile-first, client-branded career site and application facilitation portal. Features include “no account creation” applications, Google for Jobs schema submission, and partial-application capture with email re-engagement for abandoned workflows.

2.4. Candidate Manager

A candidate capture, search, and messaging solution.

• Capabilities: Allows access to incomplete candidate applications for outreach. Features include SMS/WhatsApp/Email re-engagement, question-level abandonment reporting, and end-to-end candidate conversion tracking.

3. Implementation & Non-Recurring Services (NRE)

If your Order includes implementation, onboarding, or other Non-Recurring Services, the following operational terms apply:

3.1. JobSync Responsibilities

JobSync will assign a designated Implementation Specialist to coordinate the project. JobSync will review the project plan, build the required integrations between the ATS and designated job boards, run initial testing, and coordinate indexing with the applicable job boards.

3.2. Client Responsibilities

Timely implementation requires active Client participation. Client agrees to:

3.2.1. Designate a singular Project Lead available for a minimum of four (4) hours per week (US Eastern time) with the authority to sign off on final deliverables.

3.2.2. Provide all necessary ATS credentials, API access, documentation, and security permissions.

3.2.3. Complete User Acceptance Testing (UAT) in a timely manner.

3.2.4. Inform JobSync of any extended absences (2+ business days) of key HRIS personnel.

Note: If Client cannot provide administrative access to the ATS, Client assumes responsibility for deploying final JobSync implementation integration files, setting up/scheduling reports, and gathering logs as directed by JobSync.

3.3. Go-Live and Indexing

“Go-Live” occurs when the JobSync integration passes the final UAT. Client acknowledges that third-party job board indexing (which makes jobs visible to candidates) can take between two (2) days and two (2) weeks. Because indexing is controlled entirely by third-party publisher sites, job board indexing is not a condition of Go-Live.

3.4. Project Delays and Change Control

Estimated Go-Live dates are projections based on standard implementations. If the timeline is projected to exceed the estimate due to scope changes, delayed Client approvals, missing due dates, or requests for out-of-scope analysis, the Parties will execute a formal Change Request. JobSync does not adjust Subscription Service billing start dates due to implementation delays caused by the Client or third-party ATS/Job Board configurations.

4. Third-Party Limitations and Disclaimers

JobSync integrates with dozens of third-party ATS platforms and Publisher Sites. Client acknowledges that these third parties enforce strict, unique limitations that are outside of JobSync’s control and are subject to change in the future.

4.1. Known ATS Limitations

JobSync’s ability to sync data is subject to the capabilities of the Client’s ATS. Known limitations often include:

4.1.1. Lack of API webhooks to automatically notify JobSync of new questionnaire field IDs (Client must manually inform JobSync of ATS questionnaire changes).

4.1.2 “Click-out” prohibitions (e.g., if an ATS requires a candidate to leave the native apply flow to complete a background check or WOTC assessment on a different site, the native application may fail).

4.1.3. Lack of support for resume parsing or dynamic country-based address collection fields.

4.2. Known Job Board Limitations

Job boards and Publisher Sites (e.g., Indeed, ZipRecruiter) dictate the display, capture, and presentation rules of job postings. JobSync cannot override these rules. Known restrictions include:

4.2.1 Prohibited Data: Job boards strictly prohibit the collection of highly sensitive data (e.g., Social Security Numbers, Dates of Birth, Driver’s License IDs, banking information) via native apply flows.

4.2.2. Content Rules: Job boards routinely block embedded videos, external links in job descriptions, or multi-level dependency questions.

4.2.3. Algorithmic Visibility: Job boards are under no obligation to display Client’s jobs to candidates. Entering into an Agreement with JobSync does not guarantee job visibility, ranking, or candidate volume on third-party sites.

4.3. Artificial Intelligence and Content Features

4.3.1. AI Commitments and Model Training: JobSync utilizes generative artificial intelligence (“AI Features”) strictly to optimize job content, provide insights, and suggest formatting edits. JobSync utilizes enterprise-grade AI providers and represents that it does not, and does not permit its third-party AI Sub-Processors to, use Client Data or Candidate Personal Data to train, improve, or fine-tune public, foundational large language models.

4.3.2. Client Responsibilities (Human-in-the-Loop): Client acknowledges that AI Features are designed to assist with content optimization, not to replace human judgment. Because JobSync does not use AI to evaluate candidates, Client’s primary responsibility regarding AI Features is content review. Client is strictly responsible for reviewing and approving any AI-suggested job content edits before publication. Client assumes sole responsibility for ensuring that all published job descriptions and recruitment marketing content comply with applicable employment and anti-discrimination laws.

4.3.3. AI Disclaimer: While JobSync endeavors to provide highly accurate and useful AI-generated insights and content suggestions, due to the probabilistic nature of machine learning, AI outputs may occasionally be inaccurate, incomplete, or inconsistent. ALL AI FEATURES AND OUTPUTS ARE PROVIDED “AS-IS” AND JOBSYNC EXPRESSLY DISCLAIMS ANY WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR UNBIASED NATURE OF AI-GENERATED CONTENT.

5. Managed Services

If your Order Form includes “Managed Services” (e.g., JobSync personnel actively managing recruitment marketing campaigns, administering job board distribution, or optimizing platform configurations on Client’s behalf), the following supplemental terms apply:

5.1. Scope and Authorization

JobSync will provide the ongoing operational, administrative, or campaign management services expressly described in the applicable Order Form. Client hereby grants JobSync a limited, non-exclusive right and authorization to access Client’s third-party Publisher Site accounts (e.g., Indeed, ZipRecruiter) and to act as Client’s agent solely to the extent necessary to perform the Managed Services.

5.2. Media Spend and Third-Party Fees

Unless explicitly stated otherwise in the Order Form, the fees paid to JobSync for Managed Services cover JobSync’s strategic and administrative management only. Client remains strictly responsible for all actual media spend, advertising costs, and third-party fees incurred on Publisher Sites. JobSync is not liable for any overages in media spend caused by third-party platform glitches, delayed reporting from Publisher Sites, or Client’s failure to provide clear budget caps in writing.

5.3. Client Cooperation and Approvals

The success of Managed Services relies heavily on Client’s timely cooperation. Client must provide all necessary job descriptions, branding assets, budget approvals, and ATS feedback in a timely manner. Client is solely responsible for ensuring the accuracy, legality, and compliance of all job content and advertising copy approved for use by JobSync. JobSync is not liable for any delays or performance failures resulting from Client’s failure to provide required assets or approvals.

5.4. Disclaimer of Performance Guarantees

While JobSync will utilize commercially reasonable efforts and industry best practices to manage Client’s campaigns and job distribution, JobSync makes no representations or warranties regarding specific recruitment outcomes. Client acknowledges that Publisher Site algorithms, candidate behavior, and market conditions are outside of JobSync’s control. JobSync does not guarantee specific application volumes, cost-per-application (CPA) metrics, or the ultimate hiring of any candidate.